House Clearance Bow Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Bow provides house clearance and waste collection services within the United Kingdom. By making a booking, confirming an order, or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Client means any individual, company, partnership, organisation or other entity that requests or receives services from House Clearance Bow.

Services means any house clearance, waste collection, waste removal, bulky item collection, or related services provided by House Clearance Bow.

Premises means the property, site or location where the Services are to be carried out.

Waste means any items, materials or goods to be removed, transported or disposed of as part of the Services.

2. Scope of Services

House Clearance Bow provides house clearance and associated waste collection services, including removal of general household items, furniture, appliances, garden waste and non-hazardous commercial waste, subject to these Terms and Conditions.

We reserve the right to refuse the removal of certain items, including but not limited to hazardous waste, medical waste, asbestos, chemicals, flammable substances, gas bottles, explosives, biological waste and any other items that we reasonably consider unsafe, illegal or unsuitable for collection or transportation.

The specific scope of the Services, including estimated volumes, items, and access requirements, will be agreed with the Client at the time of booking, usually based on the information supplied by the Client. Any changes to the scope may lead to amendments in price and timescale.

3. Booking Process

Clients may request a booking by telephone, email or other method we make available from time to time. We may ask for details of the Premises, the approximate volume and type of Waste, access arrangements, and any special requirements.

Any quotation provided before our team attends the Premises is an estimate based on the information supplied by the Client. The final price will be confirmed once our team has inspected the Waste on site and assessed the volume, weight, type of Waste, and access conditions.

A booking will be deemed confirmed when the Client accepts our quotation, agrees to these Terms and Conditions, and we issue a booking confirmation verbally or in writing. We reserve the right to decline any booking request at our discretion.

Clients are responsible for ensuring that all information they provide during the booking process is accurate and complete. We shall not be liable for any delays, additional costs or service limitations arising from incomplete or incorrect information.

4. Access and Client Responsibilities

The Client must ensure that our team has safe and reasonable access to the Premises at the agreed time and date, including suitable parking and clear routes to the items to be collected. Any parking charges, permits or access fees are the responsibility of the Client unless otherwise agreed.

The Client must ensure that any items not intended for removal are clearly separated or identified. We accept no liability for items taken in error where they have not been clearly segregated from the Waste.

Children, pets and other occupants should be kept at a safe distance while the Services are being carried out. The Client is responsible for ensuring that the Premises and environment are safe and compliant with applicable health and safety regulations.

5. Pricing and Quotations

Unless otherwise stated, all prices are quoted in pounds sterling and may be subject to applicable taxes. Prices are generally based on the volume, weight and nature of the Waste, labour required, and any additional services requested by the Client.

Any estimate given in advance of the collection is indicative and non-binding until our team has inspected the Waste on site. If the actual volume, weight or type of Waste differs from that described by the Client, we may revise the price accordingly. The Client will be informed of any change in price before work proceeds.

Where additional time, labour, or equipment is required due to circumstances not disclosed or reasonably apparent at the time of booking, we may charge additional fees. Examples include poor access, excessive lifting distances, unexpected heavy items, or the need to dismantle items.

6. Payments and Invoicing

Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due in full on completion of the Services and before our team departs the Premises.

We accept common payment methods such as cash, bank transfer, or card payment, subject to availability and any applicable charges. The accepted methods may change from time to time, and we reserve the right to introduce or withdraw particular payment options.

For business Clients, we may issue an invoice with specified payment terms. Failure to pay an invoice by the due date may result in the suspension of Services, the addition of late payment charges, and recovery of any reasonable costs incurred in pursuing outstanding sums.

Ownership of the Waste transfers to us only once payment has been received in full, unless agreed otherwise in writing.

7. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving us reasonable notice by telephone or email. Specific notice requirements may be communicated at the time of booking, and we encourage Clients to notify us as early as possible of any changes.

We reserve the right to charge a cancellation fee if a booking is cancelled at short notice, or if our team attends the Premises and is unable to carry out the Services due to circumstances within the Client's control, such as lack of access, unsafe conditions, or the Client's failure to attend where required.

If we need to cancel or reschedule due to circumstances beyond our reasonable control, including vehicle breakdown, staff illness, severe weather, or other operational issues, we will notify the Client as soon as reasonably practicable and offer an alternative date or time. Our liability in such circumstances will be limited to rescheduling the Services or refunding any prepayments made for the affected booking.

8. Service Delivery and Timeframes

We will use reasonable efforts to attend the Premises and complete the Services within the agreed timeframe. However, all dates and times are estimates and are not guaranteed, as they may be affected by traffic, weather, access issues, or previous jobs taking longer than expected.

The Client acknowledges that delays may occur and agrees that we shall not be liable for any indirect loss, such as loss of earnings or inconvenience, arising from any delay in providing the Services.

9. Waste Handling and Environmental Compliance

House Clearance Bow operates in accordance with relevant UK waste management regulations. We will transport and dispose of Waste only at lawful waste transfer stations or recycling facilities, and we will use reasonable efforts to maximise recycling and reuse where practicable.

The Client confirms that they are the owner of the Waste or are authorised by the owner to arrange its removal and disposal. The Client agrees that no hazardous, illegal, or prohibited items are included in the Waste unless expressly disclosed and agreed in writing. If such items are discovered, we may refuse to remove them or apply additional charges where legally permissible handling arrangements can be made.

We may provide the Client with a copy of a waste transfer note or related documentation where required by law or upon reasonable request. The Client should retain such documentation for their records as evidence of lawful disposal.

10. Client Warranties and Indemnity

The Client warrants that all information supplied in connection with the booking and the Services is accurate and that they have full authority to request the removal and disposal of the Waste.

The Client agrees to indemnify and hold us harmless against any claims, losses, damages, liabilities, costs, and expenses arising from a breach of these warranties, including any claims by a third party who asserts ownership of the Waste or alleges unauthorised removal.

11. Limitation of Liability

We will exercise reasonable care and skill in providing the Services. However, our liability to the Client, whether in contract, tort, or otherwise, shall be limited as set out in this clause.

We shall not be liable for any loss of profit, loss of revenue, loss of business, loss of data, or any indirect or consequential loss arising out of or in connection with the Services or these Terms and Conditions.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under UK law.

Subject to the above, our total liability to the Client arising out of or in connection with any single event or series of related events shall not exceed the total amount paid or payable by the Client for the Services in question.

12. Damage to Property

Our team will take reasonable care when carrying out removals and waste collection at the Premises. Minor scuffs, marks or wear may, however, occur as items are moved, particularly in confined spaces. The Client acknowledges this risk and agrees that we are not responsible for normal wear and tear arising from the performance of the Services.

Any claim for damage to property alleged to have been caused by us must be notified in writing as soon as reasonably practicable, and in any event within seven days of completion of the Services. The Client must provide reasonable evidence of the damage and allow us an opportunity to inspect and, if appropriate, remedy the issue.

13. Unwanted Items and Valuables

Once items have been removed as Waste, they will not be recoverable. The Client must ensure that any valuables, documents, sentimental items, or items not intended for disposal are removed before the Services commence.

We accept no liability for loss of any items which the Client did not clearly remove or segregate from the Waste before clearance began.

14. Insurance

House Clearance Bow maintains appropriate insurance cover in connection with the operation of its waste collection and house clearance services, including public liability insurance. Details of our insurance cover can be provided upon reasonable request.

15. Complaints Procedure

If the Client is dissatisfied with any aspect of our Services, they should contact us as soon as possible with full details of the issue. We will investigate the complaint and aim to respond within a reasonable period.

We may request further information or evidence from the Client in order to assess the complaint properly. Where we identify that we have not met our obligations, we may, at our discretion, offer a remedy such as a partial refund, re-performance of part of the Services, or another appropriate solution.

16. Data Protection and Privacy

We may collect and process personal data about Clients for the purposes of managing bookings, providing Services, processing payments, and administering our operations. We will handle such data in accordance with applicable UK data protection legislation and only retain personal data for as long as necessary for these purposes or as required by law.

By using our Services, the Client consents to the processing of their personal data in accordance with these principles. Clients may contact us to request access to, correction of, or deletion of their personal data, subject to legal and operational requirements.

17. Variations to Terms and Services

We reserve the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of publication. Existing bookings will continue to be governed by the Terms and Conditions in force at the time the booking was confirmed, unless otherwise agreed.

We also reserve the right to modify, suspend or discontinue any aspect of our Services where necessary for operational or legal reasons. Where such changes materially affect a confirmed booking, we will notify the Client and offer suitable alternatives or a refund of any prepayments made.

18. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms and Conditions where such failure or delay results from events, circumstances or causes beyond our reasonable control. These may include, but are not limited to, extreme weather, natural disasters, strikes, lockouts, industrial disputes, acts of government, road closures, epidemics, or failure of utilities.

In such circumstances, we will use reasonable efforts to resume Services as soon as reasonably practicable.

19. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be deemed severed to the extent necessary, and the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the Client and House Clearance Bow in relation to the Services and supersede any prior discussions, correspondence or understandings.

21. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking or by allowing our team to commence work, you confirm that you have read, understood and agree to these Terms and Conditions.